Returns & Exchanges

At Charcoal Threads, we want you to be completely satisfied with your purchase, which is why we offer a 30-day window for returns or exchanges on all unworn items in their original packaging. Our goal is to ensure your shopping experience is as seamless and sophisticated as our collection.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare the Package

  Securely pack your items in their original Charcoal Threads packaging, ensuring all tags remain attached and the packing slip is included.

• 3.
  Ship It Back

  Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location near you.

• 4.
  Quality Check and Refund

  Once our warehouse receives and inspects your return, we will process your refund or ship your exchange within 5-7 business days.